FAQs

Frequently Asked Questions

Order & Shipping

"How long will my order take?"

We ship internationally. Please allow 1–3 business days for order processing. Delivery times vary depending on your location and chosen shipping method.

"Where is my order?"

Please visit our Order Tracking page to view the status of your shipment. If you have any concerns regarding your order, kindly reach out to us through our Contact page, and our support team will be happy to assist you.

Return & Refund Policy

"Can I return a product if I’ve tried it but don’t like it?"

To ensure the safety and quality of our products, we cannot accept returns on items that have been opened or tampered with.

“What is your return time window?”

Returns are accepted within 7 business days of delivery.

"How long do refunds take?"

Refunds are typically processed within 5–7 business days after the request is approved.

Payments & Security

"Is my payment secure?"

We offer secure checkout through Shopify Payments, PayPal, and other supported payment methods, including major credit and debit cards.

"When will I be charged?"

Orders are charged upon purchase and typically processed within 1–3 business days prior to shipping.